CUSTOMER CARE

 

IsadoraCreations! Our Gift Shop London.

Have any questions or concerns ? We’re always ready to help!

Call us at 07595994975 or send us an email at info@isadoracreations.co.uk

 

Shipping

 

We use Royal Mail to send out all our orders, items are sent 1st class signed for, so please ensure someone will be available to sign for your items.

Please allow up to a week or so for processing and shipping, although items are usually shipped as soon as possible.

Please allow extra time for custom-made orders.

 

Shipping will be paid by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, we'll do everything we can to resolve the situation. If an item is damaged during shipping the seller will not be held responsible, but we'll do our best to resolve the situation.

 

Returns and Refund​

Isadoracreations is made to make you feel special, and we back that up with our return policies. If you’re not pleased with your purchase from isadoracreations.co.uk, just contact us within 14 days and we will give you a refund or replacement. While we hope it doesn’t come to that, we will make it as painless as possible with free return shipping. 

Only purchases made directly from isadoracreations.co.uk qualify from the 14-day Satisfaction Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Custom Orders​

 

We love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made item you can mention it in the comments while making a purchase, alternatively contact me at info@isadoracreations.co.uk and we can chat about it and also discuss about the delivery times.

 

Please note, when I make a custom item it may take some time (one to two weeks) to find the best materials and to make your item perfect. 

Please allow extra time on production and delivery of custom orders.

Complaints/Comments/Concerns

Any complaints (comments/concerns) about items may be sent to info@isadoracreations.co.uk. We will do our best to provide you a resolution. 

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